Shipping policy

At Graceliff, we are proud to offer Free Shipping on all orders.

1. Shipping Destinations

  • We ship exclusively to the United States.
  • We do not ship to any other country at this time.

2. Processing & Delivery Times

Due to overwhelming demand for our latest collection, please allow for the following estimated timelines:

  • Total Delivery Time: 7 – 14 business days. (This includes order verification, quality check, packaging, and transit time.)

We work hard to get your order to you as quickly as possible.

3. Tracking Your Order

Once your order has been processed and shipped, you will receive a Shipment Confirmation email containing your tracking number.

  • Please allow 2–4 days for the tracking information to update in the carrier's system.
  • If you have not received a tracking number within 7 business days of placing your order, please contact our support team.

4. Customs, Duties & Taxes

We want your experience to be seamless.

  • No Hidden Fees: All orders are shipped with duties and taxes pre-paid or covered by us. You will not be charged any customs fees or additional taxes upon delivery.

5. PO Boxes

For the fastest and most reliable delivery, we strongly recommend using a physical street address.

  • PO Boxes: Graceliff is not responsible for non-delivery or lost packages if a PO Box address is provided. Many carriers are unable to deliver to PO boxes. If you choose to use a PO Box, you do so at your own risk.

6. Lost or Missing Packages

Graceliff is responsible for your package until it is marked as "Delivered" by the carrier.

  • Delivered to address: If your tracking number shows that your package was delivered but you cannot find it, please check your surroundings (mailbox, porch, front desk) and check with neighbours.
  • Stolen Packages: Graceliff is not liable for packages that are stolen or lost after the tracking status has been updated to "Delivered." We recommend providing a secure shipping address to ensure safe receipt.
  • Carrier Errors: If the package is lost in transit before it is marked delivered, we will issue a full refund or send a replacement immediately.

7. Incorrect Shipping Addresses

It is the customer's responsibility to ensure the shipping address is correct at checkout.

  • If you realize you have made an error, please contact us at graceliffteam@gmail.com within 6 hours of placing your order.
  • We are not responsible for packages delivered to an incorrect address provided by the customer. If the package is returned to us due to an address error, a reshipping fee may apply.